Delivery Times for orders placed by 12 Noon Daily -

"We always Under Promise and Over deliver!"

METRO AREAS
VIC 1-2 Business Days
NSW/ACT/SA 3-5 Business Days
QLD/TAS 4-6 Business Days
WA/NT 7-9 Business Days

Please allow up to 3 additional days for country and rural areas.


Liquor licence 36120654 Warning under the Liquor control reform ACT it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $7000.00 dollars) For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $500.00).

Privacy Policy

Wine Box Warehouse collects personal information to enable us to process and deliver your orders. All questions you have regarding our Privacy Policy can be emailed to [email protected].
Contact us any time by phone 1300 553 716 or Fax 03 9645 3887

By registering your details on our website you consent to WBW maintaining, recording, holding & using personal data we collect about you for the express purpose of marketing our wine offers only to you. We will at all times treat this information responsibly, and for the purpose for which it was provided. WBW will use information collected about you to make offers to you based on your wine preferences. We are committed to safeguarding your information and always apply with applicable Australian privacy laws, making our staff aware of their obligations.

Collection of information

When you place an order or register your details with us, we collect personal details to fulfil your order. We will often need to alert delivery services to details such as your name, address, and contact number. We store this information for future reference. On some occasions we add information to this to personalise and increase our communication with you and deliver your order. WBW will call you to confirm payment details where required.

Users may opt out (unsubscribe) from receiving future marketing on any and all offers by clicking unsubscribe on e-mails or contacts or by calling the office on 1300 553 716 which will be enacted within 24 hours of receipt

Data Access

Our website provides users who have an existing account the ability to change their information at any time by accessing the account details area from the home page.

Security

Our e-commerce site uses 128 bit SSL security. SSL provides a protection on all information passed from you to us via encryption making it almost impossible to use from a third party.

Returns Policy

Your statutory rights require by law that with proof of purchase, a refund may be obtained if the product is defective, and Wine Box Warehouse also offers a refund on all wines not to your liking as per the following conditions.

Within 30 days: Wine not to merchantable quality will be refunded in full upon return to Wine Box Warehouse less any service or delivery fees.

If more than two bottles are sampled wbw will only refund on the returned full unopened wines - contact [email protected]

Delivery

All wines ordered from Wine Box Warehouse will be delivered in a timely fashion to your nominated destination at no extra charge* (for orders of wine only - 12 bottles or more - to the same destination). To ensure correct delivery & to best maintain quality of the wines we ask for specific delivery details and where not provided will use Australia Post as preferred carrier enabling a card to be left informing you of wines available for collection at your post office.